Are you an unhappy franker?
If you’re unhappy with your current Franking machine experiences then The Mailing Room can help. We not only offer a wide range of Franking machines but more importantly the quality care and after sales customer service that really matters.
As keeping our customers happy is central to the TMR ethos, the head office team make regular calls to ensure everything is running smoothly with your franking machine or mailroom equipment.
At installation, we check that everything happened on time and as expected, plus we make regular anniversary calls to ask if you have any little questions we could help with. We ask for a rating from 1-5 and publish the latest results online, so you can see what our customers think and we can continually improve our performance.
Thanks for your feedback!
4 or 5 Star Rating
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We Go Beyond Mailing
Advice – We help ensure you choose the right product, at the right price, for you, online, on call or by a visit from one of our experienced account managers.
Ownership – Once we have found the correct solution for you we can offer a range of rental options tailored to meet your requirements, or you can buy the equipment.
Solutions – We give a variety of options for your postal delivery to ensure you’re getting the best value with the lowest cost for each item you mail.
Simple – We want your experience to be easy, so we don’t charge for monthly postage re-credits, ensure your machine is up-to-date and provide guaranteed consumables.
Hassle-free – If you’re moving or upgrading, we can help take care of your old equipment and supplies, as well as settling finance on any existing contracts.
Support – We offer a comprehensive range of after sales services, including comprehensive maintenance, annual health reviews and industry updates.
- UK Based
- Customer Care
- Great Service
- Personal Service
We're here (in the UK) to help
Rather than remote call centres abroad, the team are based at our head office in the NW.
We're proud of our customer feedback
Our experienced team strive for unrivaled service and encourage customer feedback.
Nationwide servicing and maintenance
Our team of specialist engineers provide next day on-site cover and guaranteed call-back.
Ready to help whenever you need us
Every customer has a dedicated account handler and head-office support network.
“Very efficient, looked into our top-up problem straightaway and kept me up to date with email communication.”
Amanda Hall, KCOM.com
“Very efficient and helpful, everything was explained well and a polite service provided.”
Laura Sanders, Soft Services, Amey
“Excellent support in the set up and for our annual maintenance. Staff are pleasant , friendly and very accommodating.”
Theresa Butterworth, Prestwich Arts College
- Save Money
- Save Time
Cutting costs is easier than ever
Save up to 32% on post with Mailmark compared to 2nd Class stamps.
Increase open rates with colour messages
Print your logo and message on every piece of mail that you send.
No need to check the rate or queue for stamps
Frank letters and parcels on site – whenever it’s convenient for you.
Avoid excess payment or sending charges
Automatically applye the exact postage for each item using the integrated scale.
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