Why Switch To Us?
If you are an ‘unhappy franker’ who is dissatisfied with your current mailroom services supplier, if you feel that you should be upgrading your analogue franking equipment to modern digital technology, if you believe that you are paying too much for non-existent service and repair support, then you should seriously consider switching to The Mailing Room. For over twenty years we have specialised in the supply of franking machines, ancillary mailroom equipment and consumables, establishing ourselves as the leading independent name and differentiating our market position through an enhanced customer experience.
As keeping our customers happy is central to the TMR ethos, the head office team make regular calls to ensure everything is running smoothly with your franking machine or mailroom equipment.
At installation, we check that everything happened on time and as expected, plus we make regular anniversary calls to ask if you have any little questions we could help with. We ask for a rating from 1-5 and publish the latest results online, so you can see what our customers think and we can continually improve our performance.
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We work with the best manufacturers in the sector, notably industry leader Pitney Bowes, and supply, install and maintain franking machines that cater for 5 to 5,000 mail items per day. We provide truly national support and expertise through our team of field service engineers, customer account managers and technical experts, backed by head office personnel who provide telephone and online support, as well as instant access to franking machine inks, envelopes and other consumables on a just-in-time basis.
In short, we offer a complete mailroom supply solution. Check out the other ‘Why Switch?’ sections for the full picture.
By partnering with the world’s leading manufacturer, we can provide the right choice of mailing equipment for your business. It’s our people and their experience, together with the support and understanding of your business, that sets us apart when it comes to recommending the best equipment for you.
As a Royal Mail authorised independent inspector and maintainer of franking machines with ISO 9001:2015 approval, our fully trained and experienced team can provide comprehensive support and onsite maintenance, no matter where your franking equipment came from.
Since 1998, we have specialised in the supply and maintenance of franking machines, mailroom equipment and consumables, establishing ourselves as independent market leaders, based on our customer-focused approach.
Our consultancy approach to creating business savings allows you to access the the best equipment, maximum postal discounts (through our partners Royal Mail, TNT and UKMail) and to account and control your overall mail process.
At The Mailing Room we’re always looking at ways to improve your mailing, to make your job easier and your deliveries quicker. Our team will help you fly through the solutions, so why not get in touch to find out what is the best option for your business.
We recognise the importance of environmental protection and our policies state our responsibility to continue to strive for sustainability across all parts of our business.
“Just to let you know that the installation went like clockwork. Lee was very thorough with his user guidance, he even climbed over the desk (on my instruction ) to plug in!
No mention of Justin Beiber
Nicky Barrett, Poole Dick Associates
“Very happy with the service received and how polite Simon was by calling me at the office to introduce himself and what he was able to do for me followed up by an email. A* customer service.”
Tany O'Neill, Utilities Division, Amey
“Just a quick note to say that during what was (for our own reasons) a difficult rollout of Franking Machines to Hatfields sites, Rachel was always constructive and happy to help – as were the engineers I spoke to on a couple of occasions during the process. Thanks”
James Crawford, Hatfields
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