“They were helpful and quick sorting out our logo, when I was struggling to enter the logo onto the franking machine. Ryan Towers was very helpful.”
Anne Mazur, Edward Hands & Lewis
Tasiana Richardson, Slater Safety
‘Had some initial issues setting up the machine due to my lack of IT knowledge! – But a quick call to The Mailing room gave me a rapid solution and we had it up and running within minutes! Great customer support and defiantly know where to go if I need further support! – Thanks a lot!’
Julia Clowes, Gleeson Homes
“Customer service has been excellent, great communication and friendly staff. We were aided with the set-up of the franking machine only one day after delivery of the machine, given instructions on the various posting methods and guidance regarding package size and how to use the franking machine, which was very useful indeed!
Overall, an excellent service. Had no issues whatsoever.”
“The service has been great, from ordering the equipment through to the aftercare and communication has been good. Any problems have been resolved immediately.”
Carl Morton, Kent Lighting and Electrical
“Contacting the mailing room is simple. A quick e-mail and somebody is always there ready to assist and support you. I have always found the staff efficient and knowledgeable, understanding the different procedures to ensure your request is processed and completed in a professional and courteous manner.”
David Harris, FINSA
“An excellent service. Helped with teething problems very efficiently and promptly.”
Christine Buttersworth, Temperley Taylor
“When I was looking for a UK based franking machine supplier to deal with, I was called by Adam after he had been web chatting with me. I found the company approachable and not at all pushy, also they are only a short distance away if there was ever a problem. The service I have received has been excellent with good communication from the start, but no pushy selling.
Adam and Simon both took the time to answer all my questions, sometimes the same question more than once, they e-mailed me with all the information as soon as requested and also made follow up telephone calls to make sure I was happy with the equipment, and that I had managed to install it successfully.
Although I’ve only had this machine for a short time, I am pleased with both the company and the equipment.”
Faith Wagstaff, Wagstaff Books
“I am quickly emailing just to express my gratitude to Rachel Ashe, who has kindly assisted me on 2 separate occasions in the past week and has done a great job in getting both issues resolved. Please pass on my thanks.”
Ricky Ward, Slater & Gordon, London
“The Mailing Room always go above and beyond to be helpful and friendly, their after sales is fantastic and I have never had any problems with them.”
“We have several bits of equipment through them, our photocopier and our franking machine and they were extremely helpful with setting it all up. It was so nice to feel that my needs were being met with what we wanted and not what they wanted to sell us.
Can’t thank them enough for all their friendly and professional help.”
Maggie Emson, Youth at Risk UK Ltd.
“We have been very impressed with the service provided by The Mailing Room. The franking machine was delivered on time and the inks we ordered arrived within 24 hours. We have been contacted by Simon of The Mailing Room to ensure that we are happy with everything and he has been very helpful. We are more than pleased with the service we have received to date.”
Linda Evans, Arnison Heelis Solicitors
“Excellent support in the set up and for our annual maintenance. Staff are pleasant , friendly and very accommodating.”
Theresa Butterworth, Prestwich Arts College
“Service received from TMR is excellent. Have dealt with the sales, finance & CS departments and each one of them is very dedicated and will arrange whatever your requirements are in a timely and extremely pleasant fashion.
TMR have been in constant communication from order right through to set up and the follow up service thereafter was very welcome, we had a couple of operative and account issues which TMR helped to resolve.
I would recommend TMR, hands down a reliable service.”
Trish Murray, Peac Finance UK
“Rachel is always very helpful and replies to emails promptly. The service is very good. Thank you.”
Sandra Ellis, Magenta Living
“We would like to email to say that Thomas who services our franking machine is great. Whenever we have had problems he turns up and gets the issues sorted quickly, reliably and with great customer service.
He is a great asset to your Company.
We don’t usually send compliment emails but felt he deserves a special mention.”
Jacky Goulden, NHS Property Services
“Very efficient, looked into our top-up problem straightaway and kept me up to date with email communication.”
Amanda Hall, KCOM.com
“A friendly and efficient service, operated by patient and knowledgeable staff. We received a very up-to-date machine with excellent guidance provided for the novice.”
Paul Morgan, Lydney Practice
“We have always received great support from The Mailing Room, both by email and telephone, and responses are always quick.
Requirements or questions have always been answered in a timely manner, and we are regularly ‘checked in’ with to see if there is anything we need. If so, these are always passed to the correct person to ensure they are dealt with efficiently.”
Kirsty Bachor, eyevis UK Ltd
“Efficient and Friendly Service.”
Lorraine Armitage, Cruden Construction
“Since our various internal invoicing issues came to light, I have been helping by dealing with Ryan and his colleagues, and have had cause to speak and send emails on numerous occasions asking for help and clarity – each time I have had a speedy, helpful and efficient reply, with background knowledge of the products and services clearly evident. Ryan has liaised effectively and created solutions to the issues which benefited us all, ensuring things got processed more quickly and ultimately paid on time.
I particularly appreciate the followup and that when I haven’t been free to speak you’ve backed up with detailed emails and updates. I hope our working relationship remains strong and collaborative, and I look forward to not needing to bother you guys as much!!!
Jo Chakal, NECS NHS
Shannon Cullen, Britpart
“Fast, efficient & helpful. Very happy with the service.
Quick responses to any of our queries, always happy to help. Phoned a few weeks after we received our new machine to ensure we were finding it easy to use and weren’t having any problems. Trained relevant staff on how to work the machine. Sorted the cancellation of our contract with our previous supplier, making the switchover as smooth and easy as possible.
Great customer service, very helpful. Confident that if any problems do arise in the future they will be dealt with quickly and professionally.”
“Very good, their customer service is to be recommended. They are very quick at addressing any issues raised.”
David, Bancroft's School
“Soooo much better than sticking on stamps!! We’ve received excellent success so far from the Mailing Room. The purchase and installation went smoothly. I haven’t needed to top up the postage yet but I know there will be someone on the end of a phone line to help me out!”
Fran Leafe, Swallowfield Medical Practice
“We have been using The Mailing Room for a year now and have been extremely pleased with the level of service. Our main point of contact is Customer Services Coordinator, Ryan Towers, and he has always dealt with our queries professionally, promptly and efficiently.”
Stella Baker, Nationwide Interiors
“Very happy with the service received and how polite Simon was by calling me at the office to introduce himself and what he was able to do for me followed up by an email. A* customer service.”
Tany O'Neill, Utilities Division, Amey
“Good service. We have a very good relationship with Lucy Moon who keeps in reasonably regular contact and is always quick to respond.”
Jonathan Meehan, Huntington School
“Very efficient and helpful, everything was explained well and a polite service provided.”
Laura Sanders, Soft Services, Amey
“The service from the Mailing Room has been fantastic. The change over from our original provider was easy and painless!
Clear communication and we always get a quick response.”
Sarah Holden, Group Property, Amey
“As a customer, I would really like to say what a helpful lady you have working for TMR, her name is Rachel Ashe. Rang yesterday for help and she answered all my questions and helped me out. She is polite and customer focused and really good at her job, keep it up!”
Darren Francis, East Midlands Ambulance Service
“Just a quick note to say that during what was (for our own reasons) a difficult rollout of Franking Machines to Hatfields sites, Rachel was always constructive and happy to help – as were the engineers I spoke to on a couple of occasions during the process. Thanks”
James Crawford, Hatfields
“Just to let you know that the installation went like clockwork. Lee was very thorough with his user guidance, he even climbed over the desk (on my instruction ) to plug in!
No mention of Justin Beiber
Nicky Barrett, Poole Dick Associates
“A very helpful engineer called Stephen rang and explained what to do and I got our IT provider to sort the connection problem. Could you please pass on my thanks to the members of staff who have helped.”
Jon Cranston, Liverpool Chamber of Commerce
Laura Haynes, QE Global
“I just wanted to drop an email over in recognition of the support and help we got recently from Rachel Ashe.
We ordered a new franking machine to be delivered and installed by yourselves. When the machine did not arrive I turned to Rachel to help solve our issues. She could not do enough for us to try and find our missing package (which took some detective work!*) and even arranged for a new one to arrive ready for our install date.
She always replied promptly to any query I had and even if there was no news because she was waiting for an update from the couriers, she would tell me. Rachel made what could have been a stressful situation much easier and ensured that the changeover of machines was as easy as possible. Even after install she still helped over getting the new logo sorted and making sure it was all up and running.
I think people are quick enough to moan about issues but they don’t always take the time to recognise when someone has done a good job. Many thanks to Rachel for her hard work.”
* builders had accepted the machine and stored it in a site shed for safety…, then forgot
“Big thanks to you and the team for your help and support.”
Justine Lawson, London Fields Medical Centre
“There service has been prompt and efficient. The Mailing Room helped change and adapt our logo to suit our requirements and the setup to suit our daily post usage.”
Christopher Haynes, Partsland Classic
“Very good service thank you.
Many thanks for helping us out in an emergency, our franking machine is now fully topped up enabling us to send out our unusually large amount of mail!”
Julie Mannall, Bar Code Data
“Really quick response to queries by email and by telephone.
I needed an order urgently and spoke to Kimberley just before 4pm and she was able to get my order (tape for the machine) despatched so I would receive it the next day. Thanks ever so much for doing this.”
Lisa Fisher, Slater and Gordon, Birmingham
“Very good service overall -Ryan knows his stuff and acts on his promises. Again ensured requirements have been dealt with.”
Judith Gallagher, BHP Chartered Accountants
“Excellent service from start to finish, very pleasant manner of everyone I spoke to and query dealt with very quickly and efficiently, without any problems.”
Nicola Cockburn, Clarity Informatics
Mary Myhan, Choice Hotels
“The Mailing Room currently supply our business with 4 franking machines at various sites and we have always had very good service from them.
My initial contact was with our Account Manager Andy Higgins who has provided us with a very efficient, friendly service over many years. Along with After Sales Support provided my Simon, Rachel and Kimberley, who have always responded to emails quickly, providing fast and efficient support. Simon has been particularly patient re the collection of our old machines…”
“Since moving to the Mailing Room, we have received a great service. The staff are knowledgeable, polite and helpful…, the installation went smoothly and the engineer that carried it out was great. Our e-mails have been responded to immediately and they have worked hard to investigate any queries as quickly as they can.
We are very pleased that we obtained our franking machine from them.”