“Very happy with the service received and how polite Simon was by calling me at the office to introduce himself and what he was able to do for me followed up by an email. A* customer service.”
Tany O'Neill, Utilities Division, Amey
Laura Haynes, QE Global
“I just wanted to drop an email over in recognition of the support and help we got recently from Rachel Ashe.
We ordered a new franking machine to be delivered and installed by yourselves. When the machine did not arrive I turned to Rachel to help solve our issues. She could not do enough for us to try and find our missing package (which took some detective work!*) and even arranged for a new one to arrive ready for our install date.
She always replied promptly to any query I had and even if there was no news because she was waiting for an update from the couriers, she would tell me. Rachel made what could have been a stressful situation much easier and ensured that the changeover of machines was as easy as possible. Even after install she still helped over getting the new logo sorted and making sure it was all up and running.
I think people are quick enough to moan about issues but they don’t always take the time to recognise when someone has done a good job. Many thanks to Rachel for her hard work.”
* builders had accepted the machine and stored it in a site shed for safety…, then forgot
“Excellent service from start to finish, very pleasant manner of everyone I spoke to and query dealt with very quickly and efficiently, without any problems.”
Nicola Cockburn, Clarity Informatics
“As a customer, I would really like to say what a helpful lady you have working for TMR, her name is Rachel Ashe. Rang yesterday for help and she answered all my questions and helped me out. She is polite and customer focused and really good at her job, keep it up!”
Darren Francis, East Midlands Ambulance Service
“Really quick response to queries by email and by telephone.
I needed an order urgently and spoke to Kimberley just before 4pm and she was able to get my order (tape for the machine) despatched so I would receive it the next day. Thanks ever so much for doing this.”
Lisa Fisher, Slater and Gordon, Birmingham
“Soooo much better than sticking on stamps!! We’ve received excellent success so far from the Mailing Room. The purchase and installation went smoothly. I haven’t needed to top up the postage yet but I know there will be someone on the end of a phone line to help me out!”
Fran Leafe, Swallowfield Medical Practice
“Very helpful, reviewed postage usage to assist with issue and offer resolution.”
Carolyn Eden, Team Energy
“When I was looking for a UK based franking machine supplier to deal with, I was called by Adam after he had been web chatting with me. I found the company approachable and not at all pushy, also they are only a short distance away if there was ever a problem. The service I have received has been excellent with good communication from the start, but no pushy selling.
Adam and Simon both took the time to answer all my questions, sometimes the same question more than once, they e-mailed me with all the information as soon as requested and also made follow up telephone calls to make sure I was happy with the equipment, and that I had managed to install it successfully.
Although I’ve only had this machine for a short time, I am pleased with both the company and the equipment.”
Faith Wagstaff, Wagstaff Books
‘I am very happy to say that the service I receive from the mailing room is comprehensive and timely. The website is easy to use and is always up to date and we always receive good customer service when needing support or advice.
I would not hesitate in recommending other companies/services to use TMR.’
Kerry Gregory, NoLimitsHelp.Org.UK
“I would like to provide feedback on my recent dealings with Ryan, as we had a major issue with funds for our franking machine. This problem was with our finance department and NOT caused by TMR.
I had to contact Ryan several times and he went above and beyond to help out. I cannot thank him enough for his excellent assistance and communications.”
Julie Bilson, Interserve
“Excellent service was received particularly from Ella Burke, very professional.
Ella did some research for us on our account, as requested, kindly advised what the issue was and all resolved.”
Sharon Brennan, CloserStill Media Limited
“Very efficient and helpful, everything was explained well and a polite service provided.”
Laura Sanders, Soft Services, Amey
Michelle Mitchell, SGN
“The Mailing Room have been so very helpful with everything that I have asked about and also the transition over to them. They’ve contacted various other departments and made sure that questions were answered straight away.
Ryan Towers is an asset to your company very professional and very helpful with anything that I have asked for. He has gone out of his way to support me with all the issues I have had to deal with since I have taken this new role on
In fact the other staff members I have spoken to are very helpful and I have no issues recommending The Mailing Room for any postal enquiries.”
“They were helpful and quick sorting out our logo, when I was struggling to enter the logo onto the franking machine. Ryan Towers was very helpful.”
Anne Mazur, Edward Hands & Lewis
“I would just like to say about how great Adam’s customer service is, as I feel when people give 1st class customer service they deserve to be praised for it…
Adam is always so helpful, informing me the latest available deals and going that extra mile whenever I require assistance when stocking up on supplies. He is very helpful and patient with me and I believe he is an absolute credit to the company and he is such a pleasure to deal with. I always look forward to ordering my franking supplies off Adam and can’t wait to deal with him again soon.”
Aimee McGarvie, Lloyd Ltd
“The Mailing Room always go above and beyond to be helpful and friendly, their after sales is fantastic and I have never had any problems with them.”
“We have several bits of equipment through them, our photocopier and our franking machine and they were extremely helpful with setting it all up. It was so nice to feel that my needs were being met with what we wanted and not what they wanted to sell us.
Can’t thank them enough for all their friendly and professional help.”
Maggie Emson, Youth at Risk UK Ltd.
Mary Myhan, Choice Hotels
“The Mailing Room currently supply our business with 4 franking machines at various sites and we have always had very good service from them.
My initial contact was with our Account Manager Andy Higgins who has provided us with a very efficient, friendly service over many years. Along with After Sales Support provided my Simon, Rachel and Kimberley, who have always responded to emails quickly, providing fast and efficient support. Simon has been particularly patient re the collection of our old machines…”
“Fast and efficient, they dealt with my query quickly.
Sent me instructions of how to fix my problem and emailed to confirm everything was OK!”
Susie & Rob Cole, Wiltshire Farm Foods Redhill
“Service received from TMR is excellent. Have dealt with the sales, finance & CS departments and each one of them is very dedicated and will arrange whatever your requirements are in a timely and extremely pleasant fashion.
TMR have been in constant communication from order right through to set up and the follow up service thereafter was very welcome, we had a couple of operative and account issues which TMR helped to resolve.
I would recommend TMR, hands down a reliable service.”
Trish Murray, Peac Finance UK
“Very good service thank you.
Many thanks for helping us out in an emergency, our franking machine is now fully topped up enabling us to send out our unusually large amount of mail!”
Julie Mannall, Bar Code Data
“Since moving to the Mailing Room, we have received a great service. The staff are knowledgeable, polite and helpful…, the installation went smoothly and the engineer that carried it out was great. Our e-mails have been responded to immediately and they have worked hard to investigate any queries as quickly as they can.
We are very pleased that we obtained our franking machine from them.”
Jane Ward, Buttsbury Infant School
Bridget Orchard, Bailey Caravans Ltd
“I was delighted to receive excellent service from Ryan (of the Mailing Room) today, when I experienced a technical difficulty with our franking machine.
When I called for assistance, the phone didn’t even ring at my end, and was picked up by Ryan who, when I explained my problem, was able to verbally advise me how to rectify the problem. As my machine was in a different room, he was content to wait on the phone whilst I undertook the process he described. Ryan was courteous, friendly and extremely knowledgeable.
Brilliant high calibre service.”
“Very good, their customer service is to be recommended. They are very quick at addressing any issues raised.”
David, Bancroft's School
“The service we’ve received from the Mailing Room has been excellent. Everyone we have dealt with from first enquiry, through installation and subsequent queries, has been helpful, professional, efficient and knowledgeable. It is reassuring to know that effective help and guidance, if needed, is only a phone call away.”
Sue & David, David Weatherley Education Services
Very good service from Simon.
He called me as soon as he received my e-mail and made the ordering and delivery process extremely fast, effective and a generally nice bloke! Thank you.
Alison Kelly, KeyQuest Health Ltd
“The service we have received has always been excellent, there has never been an occasion where our requirements have not been met quickly and efficiently.
I would recommend The Mailing Room without hesitation!”
Bernadette Norman, Baum Trading Ltd
Shannon Cullen, Britpart
“Fast, efficient & helpful. Very happy with the service.
Quick responses to any of our queries, always happy to help. Phoned a few weeks after we received our new machine to ensure we were finding it easy to use and weren’t having any problems. Trained relevant staff on how to work the machine. Sorted the cancellation of our contract with our previous supplier, making the switchover as smooth and easy as possible.
Great customer service, very helpful. Confident that if any problems do arise in the future they will be dealt with quickly and professionally.”
“Big thanks to you and the team for your help and support.”
Justine Lawson, London Fields Medical Centre
“The service has been great, from ordering the equipment through to the aftercare and communication has been good. Any problems have been resolved immediately.”
Carl Morton, Kent Lighting and Electrical
“Contacting the mailing room is simple. A quick e-mail and somebody is always there ready to assist and support you. I have always found the staff efficient and knowledgeable, understanding the different procedures to ensure your request is processed and completed in a professional and courteous manner.”
David Harris, FINSA
“Dealt with my query quickly and efficiently. Contacted me via email in response to my question about obtaining a new company logo for our franking machine, advised what paperwork I needed to fill in and then quickly created the new logo for me to upload. When I had issues with uploading the logo they called to talk me through he steps of how to upload and save, which was very helpful.
Very happy with the service I have received from the mailing room. Hassle free, quick service and friendly staff on hand to help.”
Madison Winder, Thermo Fisher Scientific
“We have been using The Mailing Room for a year now and have been extremely pleased with the level of service. Our main point of contact is Customer Services Coordinator, Ryan Towers, and he has always dealt with our queries professionally, promptly and efficiently.”
Stella Baker, Nationwide Interiors
“Good level of service both in sales and the support team, offered prompt responses and been helpful when contacted.
When we need assistance, or have issues with our franking machine, The Mailing Room are always helpful and are able to provide our business a professional service.”
Samuel Thompson, Balens Ltd - Specialist Insurance Brokers for Healthcare Professionals & Organisations
‘Very efficient and straight forward, we told them what we needed and it was done with no effort on our part, we are very satisfied with the service we have received.
Would recommend the Mailing Room service to all businesses who just haven’t got the time to deal with mailing side of things.’
Lynda Halliwell, Stolle Europe Ltd
“Excellent service. I have received calls from The Mailing Room checking that all is ok and if we require anything, just to call.
Just great service and very helpful.”
Anthony Blythe, Owens Corning
Tasiana Richardson, Slater Safety
‘Had some initial issues setting up the machine due to my lack of IT knowledge! – But a quick call to The Mailing room gave me a rapid solution and we had it up and running within minutes! Great customer support and defiantly know where to go if I need further support! – Thanks a lot!’
“The service from the Mailing Room has been fantastic. The change over from our original provider was easy and painless!
Clear communication and we always get a quick response.”
Sarah Holden, Group Property, Amey
“Just a quick note to say that during what was (for our own reasons) a difficult rollout of Franking Machines to Hatfields sites, Rachel was always constructive and happy to help – as were the engineers I spoke to on a couple of occasions during the process. Thanks”
James Crawford, Hatfields
“We have been very impressed with the service provided by The Mailing Room. The franking machine was delivered on time and the inks we ordered arrived within 24 hours. We have been contacted by Simon of The Mailing Room to ensure that we are happy with everything and he has been very helpful. We are more than pleased with the service we have received to date.”
Linda Evans, Arnison Heelis Solicitors
“Very good service overall -Ryan knows his stuff and acts on his promises. Again ensured requirements have been dealt with.”
Judith Gallagher, BHP Chartered Accountants
“The team are always quick to respond to any needs or concerns you have, whether it’s spares, machine tech help or general franking support.
We were in the middle of a large mailing run and ran out of funds on the machine. We were back up and franking within 15 mins of the my first call to them. Kind, courteous and efficient service.”
Martin Bell, Aqualogic
‘The service is always efficient and effective. Very happy so far.
Acted very efficiently and easy to contact. Also helped me to change my bank details for D/D Payments. Thank you.’
Sonia Simkins, Hawes Lane Surgery
‘Excellent service, Simon was competent and polite, listened to my enquiry and responded with efficiency and accuracy.
First time using The Mailing Room and so far so good, keep up the great work and you will have a happy customer.’
Liz Jones, FAT FACE
Charlotte Bennett, Alastair Sawday Publishing
“I just wanted to drop a quick note about the excellent service that we received from Steve Harley when he popped in to install our machine.
We have an external IT team who provided you with the LAN information, which ended up not working correctly as the ports that were near our machine were not patched in. As they are not on site we had to call them up and discuss how to fix the issue, which made the installation take longer than I imagine it would have normally.
Nothing was too much trouble for Steve, he spent time on the phone trying to troubleshoot the issue, patched the network port in our server room, spent time showing me how the machine worked and packaged up our old machine ready to send back.
He was so friendly and accommodating, it was a refreshing change for someone to genuinely want to help and not try to cut corners or get in and out as quickly as possible, especially as it was our problem, not yours!
So I just wanted to send a little thank you, and give some great feedback on Steve as he definitely deserves it 😊”
“Very helpful and polite staff I spoke with today, checked my customer account details and sent detailed instructions to me to resolve my query.”
Sara Wiles, Kent Fire & Rescue Service
“First class service.
I have had Ryan Towers allocated as my contact at the Mailing Room which has been invaluable. If there have been problems I can always rely on a phone call to keep me updated whilst the issue is being sorted. Ryan has been extremely helpful and always willing to help when any issues have arisen, and will always find a way forward for me.
Even when things are running smoothly Ryan will always ring with a courtesy call, which I feel is very important to the customer as I do not feel forgotten and it just reminds me that TMR are there if needed.”
Jill Nicholl, BAE Systems Properties Ltd
“An excellent service. Helped with teething problems very efficiently and promptly.”
Christine Buttersworth, Temperley Taylor
“Good service. We have a very good relationship with Lucy Moon who keeps in reasonably regular contact and is always quick to respond.”
Jonathan Meehan, Huntington School
“A friendly and efficient service, operated by patient and knowledgeable staff. We received a very up-to-date machine with excellent guidance provided for the novice.”
Paul Morgan, Lydney Practice
“Excellent service and help from start to finish. Ensured the new machine was delivered quickly and as soon as it was installed contacted the old supplier to arrange cancellation and removal.
Very pleased with the service and help from Simon Porter and the team…”
Amanda Thompson, Cavendish Nuclear Limited
“Very helpful… Suzanne looked into my query and came back with instructions to resolve the issue.
Zoe Hardman, Society for Endocrinology
“I would just like to say that I had a problem with our franking machine this morning and Samuel very quickly phoned me up to sort it out. My phone wouldn’t allow me to stand in front of the machine so Samuel rang my mobile to enable him to talk me through.
Also, Charlotte Jolly was very helpful to me yesterday when I spoke to her about returning new ink cartridges that were for our old machine. She sent me a freepost address and said once they receive them she will send two new ones for our new machine. Our old machine will be picked up in a week or so.
Overall, a very positive experience!“
Jenny Westbrook, Bunce (Ashbury) Ltd
“I just wanted to write and say how helpful Samuel Wiseman has been regarding a few matters with our new franking machine. He has done everything he has said he would do, in the timeframe he said he would.
He has been extremely helpful and pleasant on the phone, and by email, and deserves complimenting for it.”
Sylvia Leigh-Quine, Hydrotec
“Very pleased with the service from The Mailing Room, always a quick response to my inquiries, from the office to the engineers…”
Nigel Smith, University of York
“A very helpful engineer called Stephen rang and explained what to do and I got our IT provider to sort the connection problem. Could you please pass on my thanks to the members of staff who have helped.”
Jon Cranston, Liverpool Chamber of Commerce
“Since our various internal invoicing issues came to light, I have been helping by dealing with Ryan and his colleagues, and have had cause to speak and send emails on numerous occasions asking for help and clarity – each time I have had a speedy, helpful and efficient reply, with background knowledge of the products and services clearly evident. Ryan has liaised effectively and created solutions to the issues which benefited us all, ensuring things got processed more quickly and ultimately paid on time.
I particularly appreciate the followup and that when I haven’t been free to speak you’ve backed up with detailed emails and updates. I hope our working relationship remains strong and collaborative, and I look forward to not needing to bother you guys as much!!!
Jo Chakal, NECS NHS
“Efficient and Friendly Service.”
Lorraine Armitage, Cruden Construction
“The service we receive I am more than happy with. Any queries etc. are dealt with in a most professional manner, most helpful and sorted immediately where possible.’
Mandy Whewall, Places for People
“Just to let you know that the installation went like clockwork. Lee was very thorough with his user guidance, he even climbed over the desk (on my instruction ) to plug in!
No mention of Justin Beiber
Nicky Barrett, Poole Dick Associates
Excellent, my most recent request was dealt with by Ella who kept me informed and updated at all times and was a delight to speak to. Ella also exceeded expectation within the timescales given at the outset for a change to be put into place.
TMR are always at the other end of the phone whenever we have needed help and have given clear instruction and guidance to meet our needs…
Lynn Lawson, Rowlinson Rainbow & Company
“Excellent support in the set up and for our annual maintenance. Staff are pleasant , friendly and very accommodating.”
Theresa Butterworth, Prestwich Arts College
Julia Clowes, Gleeson Homes
“Customer service has been excellent, great communication and friendly staff. We were aided with the set-up of the franking machine only one day after delivery of the machine, given instructions on the various posting methods and guidance regarding package size and how to use the franking machine, which was very useful indeed!
Overall, an excellent service. Had no issues whatsoever.”
“We would like to email to say that Thomas who services our franking machine is great. Whenever we have had problems he turns up and gets the issues sorted quickly, reliably and with great customer service.
He is a great asset to your Company.
We don’t usually send compliment emails but felt he deserves a special mention.”
Jacky Goulden, NHS Property Services
“Rachel is always very helpful and replies to emails promptly. The service is very good. Thank you.”
Sandra Ellis, Magenta Living
“Very efficient, looked into our top-up problem straightaway and kept me up to date with email communication.”
Amanda Hall, KCOM.com
“I am always welcomed by a warm friendly member of the team, where nothing is too much trouble. Everything has been followed up to ensure that my requests were met within the timescale requested.
It’s not often of late that you receive ‘great’ Customer Service – all round, well done you have made this one customer very happy!”
Annie Norledge, Duce Chartered Certified Accountants
“We have always received great support from The Mailing Room, both by email and telephone, and responses are always quick.
Requirements or questions have always been answered in a timely manner, and we are regularly ‘checked in’ with to see if there is anything we need. If so, these are always passed to the correct person to ensure they are dealt with efficiently.”
Kirsty Bachor, eyevis UK Ltd
“There service has been prompt and efficient. The Mailing Room helped change and adapt our logo to suit our requirements and the setup to suit our daily post usage.”
Christopher Haynes, Partsland Classic
“I am quickly emailing just to express my gratitude to Rachel Ashe, who has kindly assisted me on 2 separate occasions in the past week and has done a great job in getting both issues resolved. Please pass on my thanks.”