Making a Lasting Commitment to the Environment

Our Environmental Ethos

As independent market leaders in the supply and maintenance of franking machines, mailroom equipment and consumables, we understand the impact our decisions and actions can have on the environment. At a time when environmental issues and their awareness are more pressing than ever before, we are committed to taking responsibility for our actions, to reduce our environmental footprint and strive towards sustainability across all parts of our business.

We know the value our customers place on quality products delivered with dedicated customer focus, but we also understand how important it is that they are delivered in a way that minimises our environmental footprint. That’s why at The Mailing Room we are committed to ISO14001 standards, the Waste Electrical and Electronic Equipment (WEEE) Directive and to enacting all practical measures to improve our waste and energy management.

  • Environment
  • Reuse
  • Recycle

Our Environmental Policy

The Mailing Room recognises the importance of environmental protection and our environmental policy states our responsibility to continue to strive for environmental sustainability across all parts of our business.

Distribution Centre Policy & Procedure

The refurbishment, returns and distribution centre is an essential part of our efforts to minimise waste and improve eco-efficiency. As a result, our DC policy outlines the dedication to  reuse materials wherever possible, from packaging to electrical components

Cartridge Recycling Programme

To help decrease the amount of ink cartridges going to landfill, we’re introducing a recycle programme that helps save the planet and you money, simply by sending your used franking ink cartridges back to us. To find out more, enter your details below.

The Mailing Room are proud to be the approved suppliers of Mailroom Solutions to the Department for Environmental Food & Rural Affairs

DEFRA Approved

Would you like to hear about our new recycling programme?

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It’s a Team Effort

At The Mailing Room we believe in the power of the collective. It forms the basis of the exemplary customer service that make us leaders in our industry and allows us all to keep pulling in the same direction. We apply these same values to our environmental ethos, with our policy and procedures formed via a comprehensive staff survey that demonstrated our group desire to reduce our environmental footprint. We believe we can strive to do more and as a result are always looking for new ways to improve our sustainability.

Chloe Chisnell

Customer Account Manager & proud member of the TMR Green Team

Customer Satisfaction

As keeping our customers happy is central to the TMR ethos, the head office team make regular calls to ensure everything is running smoothly with your franking machine or mailroom equipment.

At installation, we check that everything happened on time and as expected, plus we make regular anniversary calls to ask if you have any little questions we could help with. We ask for a rating from 1-5 and publish the latest results online, so you can see what our customers think and we can continually improve our performance.

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93%

4 or 5 Star Rating

89%

New Installations

94%

Anniversary Calls

We believe in customer service!
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