DEFRA Approved
CCS Framework RM1063

Postal Goods & Services Lot 5 - Direct Award Email Account Support

Dedicated Team to Handle DEFRA Solutions

Providing Innovative Solutions & Complete Support Meet the Team at TMR
  • DEFRA Approved

Contract ref : ecm 55154 - Mailroom Solutions

DEFRA approved

Supporting DEFRA Agencies

Core Agencies

Department for Environment Food and Rural Affairs

Environment Agency

Natural England

Marine Management Organisation

Animal and Plant Health Agency

Rural Payments Agency

Non-ministerial Department

Forestry Commission

The Water Services Regulation Authority

Executive Agency

Animal and Plant Health Agency

Centre for Environment, Fisheries and Aquaculture Science

Rural Payments Agency

Veterinary Medicines Directorate

Executive Non-departmental Public Body

Agriculture and Horticulture Development Board

Board of Trustees of the Royal Botanic Gardens Kew

Consumer Council for Water

Environment Agency

Joint Nature Conservation Committee

Marine Management Organisation

National Forest Company

Natural England

Sea Fish Industry Authority

Advisory Non-departmental Public Body

Advisory Committee on Releases to the Environment

Independent Agricultural Appeals Panel

Science Advisory Council

Veterinary Products Committee

Tribunal Non-departmental Public Body

Plant Varieties and Seeds Tribunal

Other

Broads Authority

Covent Garden Market Authority

Dartmoor National Park Authority

Drinking Water Inspectorate

Exmoor National Park Authority

Lake District National Park Authority

New Forest National Park Authority

North York Moors National Park Authority

Northumberland National Park Authority

Peak District National Park Authority

South Downs National Park Authority

UK Co-ordinating Body

Yorkshire Dales National Park Authority

We make it easy to find what you need, with dedicated DEFRA contacts.

Daniel Paton

Public Sector Frameworks Manager

E: daniel.paton@themailingroom.com

Joanne Cresswell

Customer Services Supervisor

E: joanne.cresswell@themailingroom.com

Rachel Ashe

Service Team Supervisor

E: rachel.ashe@themailingroom.com

Poppy Jones

Consumables Customer Account Manager

E: poppy.jones@themailingroom.com

Call The Team On:

  • 0800 877 8097 for Customer Service
  • 0800 977 8084 for Technical Service
  • 0800 977 8098 for Ink & Consumables

If you have any questions about your machine, or the the savings available to DEFRA members, we’re here to help!

Save up to 33% with MAILMARK

Which MAILMARK Machine

Franking savings over 2nd Class stamped mail

Customer Satisfaction

As keeping our customers happy is central to the TMR ethos, the head office team make regular calls to ensure everything is running smoothly with your franking machine or mailroom equipment.

At installation, we check that everything happened on time and as expected, plus we make regular anniversary calls to ask if you have any little questions we could help with. We ask for a rating from 1-5 and publish the latest results online, so you can see what our customers think and we can continually improve our performance.

Thanks for your feedback!

93%

4 or 5 Star Rating

89%

New Installations

94%

Anniversary Calls

We believe in customer service!
Don't take our word for it...

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